Plan a schedule that will accommodate a work week designed to meet bank and customer needs.Īssist bank customers with various products including account types, debit cards, online, card controls Participate with bank initiatives and accept duties as assigned.ĭelivers World Class service by scoring 95% or better on QA scoresĮducated on the proper use of standard office equipment including copiers, printers, faxes Respond to Online banking customers at entry level for issues such as lock outs and general navigation questions and initiate solutions.Īssists 11 calls per staffed hour with an one call resolution Process customer inquiries utilizing bank resources They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents. The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. Be able to adapt easily to a changing work environment. Maintain confidentiality of bank records and documents. Solicit sales of new or additional services. Job Summary: Answer/handle incoming external customer calls regarding account activity, solve debit card issues and general banking issues including basic online support. IBC's focus is to be customer centric and strive to provide excellent customer experience. We are currently seeking to fill positions across all business segments.
We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. IBC bank hires talented, creative and dedicated individuals to help our business succeed. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC Bank successes are the result of an aggressive and innovative attitude.
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